Privacy Policy

This Privacy Policy describes how nevioridge collects, uses, and protects your personal information when you visit our website and use our services related to suspension spring and shock absorber service in Daugavpils. We are committed to protecting your privacy and handling your data responsibly and in accordance with applicable data protection laws.

Who We Are

We operate as a car suspension spring replacement and shock absorber fitting workshop based in Daugavpils, Latvia. We collect and process personal information to provide our services, respond to inquiries, and maintain our business operations. As the data controller, we are responsible for ensuring that your personal information is processed fairly and lawfully.

Information We Collect

We collect various types of information when you interact with us:

• Contact information (name, email address, phone number) when you submit inquiry forms or contact us directly
• Service details (vehicle information, service dates) when you request our repair and fitting services
• Technical data (IP address, browser type, pages visited) through website analytics
• Cookies and similar tracking technologies to improve your browsing experience
• Payment information when you complete transactions for our services

Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent — when you explicitly agree to our data collection (e.g., subscribing to communications)
• Contract performance — to fulfill services you have requested from us
• Legitimate interest — to improve our services, prevent fraud, and maintain website security
• Legal obligation — to comply with applicable laws and regulations

In all cases, we ensure that our processing is necessary and proportionate to the purpose.

How We Use Your Information

We use the information we collect for specific purposes:

• To provide and deliver our suspension spring and shock absorber services
• To respond to your inquiries and communicate with you about services
• To process payments and manage transactions
• To improve our website functionality and user experience
• To analyze website usage patterns and optimize performance
• To comply with legal obligations and protect our legitimate interests
• To prevent fraud and maintain the security of our systems

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods include:

• Contact form inquiries: up to 24 months after your last interaction with us
• Service records and transaction data: up to 36 months for warranty and dispute resolution purposes
• Analytics and website usage data: up to 12 months from collection
• Server logs and security data: up to 12 months for security and fraud prevention
• Email communications: up to 18 months unless you request deletion sooner

After the retention period expires, we securely delete or anonymize your information unless we are required by law to retain it longer.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze how our website is used. These include essential cookies (required for functionality), analytical cookies (to understand usage patterns), and preference cookies (to remember your settings). You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. For detailed information about cookies, please review our Cookie Policy.

Your Data Protection Rights

Under data protection laws, you have the following rights:

• Right to access — you can request a copy of the personal information we hold about you
• Right to rectification — you can request correction of inaccurate or incomplete data
• Right to erasure — you can request deletion of your personal information in certain circumstances
• Right to restrict processing — you can limit how we use your information
• Right to data portability — you can receive your data in a structured format and transfer it elsewhere
• Right to object — you can object to certain types of processing
• Right to withdraw consent — if processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure payment processing, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and providing services
• Payment processors to securely handle transactions
• Legal authorities when required by law or to protect our rights
• Business partners only with your explicit consent

All third parties are bound by confidentiality agreements and are required to protect your information.

Supervisory Authority

If you believe we have violated your data protection rights or have concerns about how we process your information, you have the right to lodge a complaint with the data protection authority. In Latvia, this is the Data State Inspectorate (Datu valsts inspekcija). You can contact them to file a complaint about our data processing practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, by sending you a notification. Your continued use of our website after changes constitute your acceptance of the updated policy.